FAQ

• • Through the Website:

First select a Product from our Website and click the button 'Add to Cart'. 

Then enter the desired Quantity, upload your Logo, choose the area you want your Logo to be positioned and click 'Add to Cart'.

• Custom requests or assistance

  If you have a custom request or cannot find exactly what you are looking for, you can contact our service team at sales@keepitpromo.com

  or use the yellow widget on the right (“Can’t find your product?”).

  We will review your request, confirm options, pricing, and delivery timelines, and guide you through the entire process.

  Minimum order quantity is typically 25 pieces, depending on the product.

After you place your order, our team reviews all details, including quantity, printing method, and delivery timeline.

You will then receive an email with a free visual mockup by email for final approval. This will be sent as soon as possible right after you place the order Online with us.

Production starts only after your approval.

Once production is completed, your order is shipped to your selected address.

After placing an online order, you will receive an email from us.

Before any printing begins, we will send you a free visual proof showing your logo on the selected product.

Nothing goes to print without your approval.

Production starts only after you confirm the mockup by email.

If you have a fixed event date or an urgent deadline, please let us know before placing your order.

In many cases, express production and delivery options are available, depending on the product and quantity.

Our team will confirm feasibility and timing before proceeding with production.

Production & Delivery Timeline

Standard production time for most products is approximately 2-3 weeks, depending on quantity and printing method.

Express production and delivery options are available on request for urgent deadlines.

Shipping times vary by destination and are calculated automatically at checkout or confirmed in your quotation if you order via our sales team.

Delivery within the European Union is free of charge on most products, if a product does not fall under Free shipping we will contact you before we proceed. In such case you will have the option of a full refund processed within 1-2 business days.

Looking for something specific or a fully custom promotional gift?

We handle custom made orders from concept to production, including size, materials, branding, and packaging.

Our team will guide you through the process, confirm feasibility, timelines, and pricing upfront, and provide a visual proof for approval before production.